On December 9, 2023, I purchased a jacket from Mango with the code DUT6TA. The app indicated that the item was shipped from the warehouse (notification received), but I was not provided with any tracking code. Upon contacting Mango customer support, I was informed that the item was lost during delivery. They mentioned that if the item is available in the warehouse, it can be resent; otherwise, a refund will be processed. I suggested checking the warehouse inventory since the app indicated that the item was in stock. However, I was told they couldn't do that. They later informed me that a new order for the item had been created. After 1-2 hours, I called Mango again to inquire about the current situation. This time, another representative provided me with the another tracking code. When I attempted to track the code online, I encountered an error. Upon calling Mango once more, another representative informed me that the department had not been notified to send the item to me and that there was no request for redelivery. I don't know what to do. Each representative is saying different things, and I am confused about whom to trust. Due to an error beyond my control, I cannot receive my item, and you cannot resolve my issue. When I asked to expedite the process, I was told it's impossible and was simply discouraged. Please dispatch my item as soon as possible.
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On May 2nd, 2023, I ordered three items from Mango's app, including a denim jacket and two shirts, with the order number DG5RHQ. Unfortunately, only the denim jacket was delivered, and the shirts were missing. Despite waiting for the items to arrive, reviewing the application, and contacting Mango's...
I placed an order (Order No: DTI6V7) from Mango on 21.11.2023. Before long, a cargo tracking number was entered as if it had been sent. I reported that the tracking number of the product was incorrect and asked about the status of my order. I think the automatic response was that the products were s...
I purchased a jacket from Mango on January 4th, 2023 and to my disappointment, it has not been delivered yet. It is now January 21st and I have been unable to reach customer service to inquire about the status of my shipment. I am extremely frustrated that I am unable to get in touch with customer s...
The Mango coat I ordered on the 28th of November 2022 (order number: dcmqla) has not arrived as of the 20th of December of that year. Calling customer service results in an automated message stating that they are currently helping other customers and a disconnected line. I sent numerous emails to th...
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