After work, I went to the Madame Coco store in Metrogarden to exchange a product. When I approached the cashier and explained that I needed an exchange, they checked my receipt, asked where I had purchased the item, and then, after thinking for a while, told me “There’s an issue with the register, so we can’t process exchanges right now.”
They told me to come back later, so I made another trip, only to hear the exact same excuse—“The register is still not working.” No attempt was made to help me, and my time was completely wasted.
I expect better service from Madame Coco. If there is a real issue, inform customers properly, don’t just dismiss them! Fix your customer service and handle exchanges properly!
I visited Madame Coco, attracted by their prestige and high prices, to purchase some items. I received a gift in the afternoon and opened it later that day. The next morning, I noticed there were issues with the lids. When I went to the store at noon to explain the situation, they not only refused t...
Every time I order from Madame Coco’s online store, my items arrive broken. They are carelessly packed in empty boxes with no protective wrapping, making damage inevitable. To this day, not a single order has arrived in good condition! To make things worse, they refuse to replace broken items, forc...
When purchasing an item from Madame Coco, I wasn’t informed that returns or exchanges would not be allowed. After realizing this, I expressed that I wasn’t aware of such a policy, hoping for some understanding. Instead of a simple apology or acknowledgment that this information should have been comm...
I purchased three items online from Madame Coco and initiated a return request for one of them. I received a message saying they would get back to me, but no one has responded, and it’s impossible to reach customer service. My emails bounce back due to their inbox being full, and I was informed that...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
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