When purchasing an item from Madame Coco, I wasn’t informed that returns or exchanges would not be allowed. After realizing this, I expressed that I wasn’t aware of such a policy, hoping for some understanding. Instead of a simple apology or acknowledgment that this information should have been communicated, the staff used a rude tone, telling me, “You should have known.” This lack of courtesy and disregard for customer satisfaction is truly disappointing. A professional approach would have been to inform me of this policy politely and offer assistance. Madame Coco needs to train its staff on proper customer service practices and ensure that return policies are clearly communicated to avoid issues like this.
I purchased three items online from Madame Coco and initiated a return request for one of them. I received a message saying they would get back to me, but no one has responded, and it’s impossible to reach customer service. My emails bounce back due to their inbox being full, and I was informed that...
On March 9, I purchased a viscose pillow from Madame Coco, expecting quality and durability. Unfortunately, after just two nights of use, I noticed something was off. When I removed the pillowcase, I discovered that the pillow had torn open at the side seam. I immediately went back to the store the...
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
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