I’m a Devoted member of MAC Cosmetics, and I’m once again dealing with the same issue I had last year—my birthday gift hasn’t been added to my account. It’s incredibly frustrating that a brand as big as MAC still hasn’t fixed such a basic loyalty program problem.
I’ve sent emails asking for support, but I’m either completely ignored or brushed off. The system doesn't add the gift automatically, and no one takes the time to actually resolve the issue. The live chat feature doesn’t work, and when I call customer service, I’m told everything must be handled online only. On top of that, they say the birthday gift can’t be redeemed in physical stores, which makes it even more useless to me.
I feel like I’m being treated like a child—being passed around, delayed, and dismissed. For a global, premium brand like MAC, this is truly disappointing. I expect better from a company that claims to value its loyal customers.
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I recently shopped online with MAC Cosmetics, and a gift makeup bag was added to my order as a bonus. I had seen the bag’s image online and expected the actual product to match that visual perfectly. Unfortunately, when my package arrived, the makeup bag looked nothing like the image I had been show...
I ordered a Mac Cosmetics mini lipstick along with my birthday gift, but when my package arrived, I found that only the gift item was there – my mini lipstick was completely missing. I immediately reported the issue, yet the response I received was that the product was shown as shipped in their came...
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
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