I recently shopped online with MAC Cosmetics, and a gift makeup bag was added to my order as a bonus. I had seen the bag’s image online and expected the actual product to match that visual perfectly. Unfortunately, when my package arrived, the makeup bag looked nothing like the image I had been shown. I contacted MAC customer service immediately to report my dissatisfaction. Instead of offering a satisfactory solution, they said that if I wasn’t happy, I could return both the product and the gift. Then they claimed the gift was a limited stock promotion and implied I should simply be grateful. Their dismissive “be grateful, shut up, and sit down” attitude left me extremely frustrated. I even suggested they update the misleading visual on their website. I demand that MAC Cosmetics correct this issue promptly and improve their customer service, or I will make sure to warn everyone I know against shopping with them.
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I ordered a Mac Cosmetics mini lipstick along with my birthday gift, but when my package arrived, I found that only the gift item was there – my mini lipstick was completely missing. I immediately reported the issue, yet the response I received was that the product was shown as shipped in their came...
I just bought a lipstick from the Mac Cosmetics website, and I was bummed because it came without any packaging. When I opened it, I realized that the color didn't look the same as what I saw on the screen. This made me want to exchange it. So, when I reached out to customer service and told them th...
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