On Thursday, September 19, I made a purchase worth ₺3,078 on MAC’s official website. However, due to a system error, my order was never created — even though the payment was successfully charged to my card. When I contacted customer service, they said they had opened a refund request and that the amount would be credited back to my account. However, several days have passed, and no refund has been issued.
I’m requesting that the ₺3,078 charged to my İş Bankası card be refunded to me as soon as possible.
I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund w...
On September 25, 2025, a $70 purchase was made under the name of Mac Cosmetics using my VakıfBank credit card — completely without my knowledge. I have no information about what product was bought or on which platform this transaction took place. I immediately contacted my bank, had my card canceled...
On December 2, 2024, I made a purchase through Mac Cosmetics' website. After completing my order, I was presented with a campaign offer via Iyzico. I downloaded the Iyzico app, registered, and finalized my payment through it. The full amount was successfully deducted from my card. However, when I c...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
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