Both of our Range Rover Velar D204 vehicles, purchased new from Borusan Oto Avcılar in July 2021, are experiencing the same chronic problems. One vehicle broke down on the road and displayed a red alarm at 10,000 km in its first year. After being towed to the service center, it was discovered that the V-belt was broken, which was replaced under warranty due to a service call record. Upon informing them that we owned a second identical vehicle, they called it in and replaced the same part as a preventive measure.
Less than a year later, while traveling between cities, the yellow engine light appeared on our other vehicle, requiring another service visit. This time, a chronic EGR filter issue was identified and resolved. Unfortunately, the same issue occurred in our first vehicle within six months and was addressed similarly.
Lacking confidence in these vehicles, we extended the warranty at a significant cost. Despite maintenance intervals of 30,000 km or every 2 years, both vehicles experienced road breakdowns before their first service. A year later, the yellow engine light appeared again, this time due to an oil filter malfunction and oil leakage from various connected parts. The service center estimated a 3-4 week wait for replacement parts from abroad, citing that many vehicles are waiting for the same chronic parts.
Currently, our vehicles are awaiting parts, with extended warranties still valid. Both vehicles have repeatedly visited the same service center for identical issues, highlighting a chronic problem with the brand. Despite this, the service center insists that no replacement vehicle can be provided and that nothing more can be done.
The starting price for a new 2024 model of the same vehicle is 7 million Turkish Liras, and they also reportedly suffer from these chronic issues. This is evident in other customer complaints. Unfortunately, both Land Rover and Borusan fail to support their vehicles adequately. It is incomprehensible how such poor service can be provided by such a reputed brand. Depending on the company's response, my first course of action will be to have our lawyer file a lawsuit.
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