You need to review my emails to Borusan in Ankara, Turkey. They damaged our engine and want to replace it. Our vehicle has been returned to your service, and I've attached images of the issue. The same warning lamp came on again before a year passed. I've conducted extensive research on this matter and repeatedly questioned the reasons behind it. Relevant emails are provided below. As a result of the warranties and explanations given by your company, the replacement and construction of the relevant parts of our vehicle have been approved. Since the service was performed under warranty, we delivered our vehicle to you again with the same fault warning lamp. During our phone call, you mentioned the parts that needed replacement. We are eagerly awaiting your price offer on this matter. It would be advisable for you to reexamine our vehicle's history because this malfunction should fall under the service warranty. Our Land Rover brand Range Rover Sport 2.0 SD4 model vehicle, with license plate 06 KVC 18, chassis number SALWA2FN7HA167749, and registration date of 02.10.2017, was brought to our service on 16.01.2023 with the complaint of "exhaust filter is full, and engine warning light is on." Your vehicle had previously had the diesel particulate filter, front crank seal, V-belt, and tensioner changed, and in the last checks conducted in accordance with the manufacturer's standards, no problems were found, and the vehicle was returned to you.
Both of our Range Rover Velar D204 vehicles, purchased new from Borusan Oto Avcılar in July 2021, are experiencing the same chronic problems. One vehicle broke down on the road and displayed a red alarm at 10,000 km in its first year. After being towed to the service center, it was discovered that t...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
I’m the second owner of a 2018 Range Rover Sport HSE purchased from Borusan, and despite meticulous care and regular maintenance, this car has been nothing but a nightmare. At just 37,000 km, the engine was replaced under warranty. Now, at 90,000 km, I’m being told it needs a new engine again! Borus...
I purchased my car brand new in December 2020, and I've been happily using it for three and a half years. In 2022, there was a leak in the roof insulation, resulting in yellow stains on the ceiling upholstery. Your service promptly replaced the roof within a day, and I regained confidence in your se...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
Comments