I can’t log into my Kwai account after changing phones, how do users restore access?

If you can’t log into your Kwai account after changing phones and want to restore access;

Contact Kwai support with a clear escalation;

• State that you changed phones (and possibly phone numbers) and can no longer access your existing Kwai account
• Provide your old phone number, new phone number, email (if linked), username/Kwai ID, and the approximate date you last accessed the account
• Explain whether verification codes are still going to the old number or not arriving at all
• Attach screenshots of login errors, verification screens, and (if available) your old profile page

Ask them to;

• Confirm that your original account still exists
• Help you verify your identity manually and update the account with your new phone number or email
• Restore access to your original account instead of creating a new one
• Send verification via an alternative method (email or new number)
• Provide a clear timeline for account recovery

If support does not reply or the issue stays unresolved, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.