Kwai Support Fails to Restore My Account Access

I have not been able to access my Kwai account under the name “P*** H***” since January 11, 2026. Because I no longer use the old phone number registered to the account, I entered my new phone number in the app’s number update section. After completing this step, I have been completely unable to log in to my account.

In the account ID section, it shows “a*** s*** y**.” Even though I requested help through the in-app support feature, I have not received any resolution, and my account is still inaccessible.

I request that Kwai representatives help me regain access to my account named “P*** H***,” with the ID listed as “a*** s*** y**,” and ensure that the phone number update process is completed correctly so I can log in again.