Kwai Support Can't Activate My Account Without the App

I am using Kwai on my iPhone in East Asia, and my Kwai account (ID: ytl0592703***) was restricted and now requires activation. When I contacted the official customer service through the in‑app chat, they told me they could not assist with activating my account directly and asked me to download the Kwai app to deal with the issue. However, on my side I am unable to download Kwai at all, so I have been stuck like this for several weeks and still cannot use my account normally. Because I cannot install Kwai, I have no way to follow the instructions that customer service gave me, and they have not provided any other solution or alternative way to verify and activate my account. This situation has caused me a lot of anxiety because I really want to regain access to my account but do not know what else I can do. I kindly request that the official Kwai team help me directly activate my account without requiring me to download the Kwai app, or provide another feasible method that I can actually complete on my iPhone. I am not asking for anything extra, I only hope that my account can be safely and quickly activated so I can continue to use Kwai normally again.