Kwai videos won’t upload or process; how can I fix this issue?

First, make sure your internet connection is solid, as a weak or sporadic connection can impede video uploads.

Next, try deleting the app's cache and data: on Android, go to 'Settings' > 'Apps' > 'Kwai' > 'Storage' > 'Clear Data'; on iOS, remove and reinstall the app to achieve the same result.

Additionally, ensure that you are using the most recent version of Kwai, as upgrades frequently resolve reported bugs.

If these methods do not address the problem, consider contacting Kwai's customer service for help.

Users have reported similar issues, such as being unable to submit videos because uploads fail and save to drafts instead.

In other situations, this was due to temporary posting restrictions on the account that were lifted after 24 hours.

It is recommended that you maintain the app updated and try uploading again after a day.

Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.