Kwai live gifts show earned but not received, how do creators resolve gift delays?

When Kwai live gifts show as earned but not received, it’s usually because the gifts are under system review or settlement, which Kwai states can take 24–72 hours before they move from “earned” to available balance.

This often happens after big streams, suspected abnormal activity, or when gifts come from new or overseas viewers.

Creators who resolve this fastest first check their Wallet → Gift Details to confirm the gifts aren’t marked as “pending” or “under review,” then ensure age/ID verification and payout details are fully approved. Unverified accounts frequently see gifts frozen even though they appear earned.

If gifts stay stuck beyond a few days, you may post a complaint on Xolvie in order to bring attention to the issue and try to find a solution.