Kwai referral bonus never arrived after friends joined, what steps help recover it?

If your Kwai referral bonus never arrived after friends joined and you want to recover it;

Contact Kwai support with a clear escalation;

• State that you completed referral requirements but the bonus never posted
• Provide your username/ID, referral code used, and the usernames/phone numbers of referred friends
• List the dates when each friend signed up and met the referral conditions
• Attach screenshots showing the referral status in the app, your friends’ join confirmations, and any messages about referral rewards

Ask them to;

• Confirm that the referrals were properly registered under your account
• Explain why the bonus didn’t credit (timing delay, missing steps, policy limits)
• Credit the correct referral bonus amount to your account if all conditions were met
• Provide a timeline for resolution and written confirmation

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.