On August 3, 2025, I purchased the Kodland Online Robotics Course for my daughter, after being impressed by the trial class and the instructor’s teaching style. During the purchase, we were told (or at least it was implied) that we had a 30-day cancellation right, and I trust that this information is reflected in Kodland’s records.
However, our main issue is that the instructor who taught the trial class was not the same person who conducted the actual paid lessons. The new teacher’s approach and teaching style were completely different, which made it difficult for my daughter to adapt. After the first lesson, she became discouraged and no longer wanted to continue.
Additionally, the 30-day refund period overlapped with the summer holidays, and we didn’t realize the time had passed until it was too late to officially cancel. Despite this, I believe Kodland should act with flexibility and fairness, deducting the cost of the few lessons attended and refunding the remaining balance.
The trust we felt from the educational consultant before payment and the level of attention shown during the sales process were not maintained afterward. As a result, we feel disappointed and misled.
I am requesting a partial refund for the unused portion of the course fee and a solution-oriented response from Kodland regarding this situation.
On August 12, 2025, we had our first trial meeting with Kodland for a math course. It was clearly stated that this would be a trial lesson, so when we were asked to make a payment, we were surprised but assumed it was a misunderstanding. However, since our child wanted to continue, we agreed and pai...
On September 7, 2025, we attended a trial class on the Kodland online learning platform for my daughter. During the session, the system was explained to us, and it seemed reasonable, so we considered continuing. The representative, Mr. M******, offered us discounted packages after we mentioned that ...
On September 23, 2025, my son and I were scheduled to attend the free trial lesson offered under Kodland’s Math Course for ages 5–7. We were ready in front of the computer at the exact class time, but no lesson link was ever sent to us. I tried contacting Kodland multiple times, yet received no resp...
On September 20, 2025, I enrolled in Kodland’s Roblox Coding and Software Design course. Just nine days later, on September 29, 2025, I submitted a cancellation and refund request. I was told that I would receive a call by September 30, 2025, at 7:00 PM, but no one ever contacted me, and I received ...
On February 22, 2025, I purchased a 64-lesson online math course from Kodland, paying approximately $1,400 by credit card. However, while the program ...
Comments