Kodland Refused Refund After Trial Math Course Misunderstanding

On August 12, 2025, we had our first trial meeting with Kodland for a math course. It was clearly stated that this would be a trial lesson, so when we were asked to make a payment, we were surprised but assumed it was a misunderstanding. However, since our child wanted to continue, we agreed and paid $490.

After the payment, a 32-lesson package was added to our account, but later we realized we were supposed to have a trial period first. When we contacted Kodland, they acknowledged the error and adjusted it to 4 trial lessons. The first lesson took place on August 22, 2025, which Kodland considered the official start date of the program.

At the beginning, we were informed that we had a 30-day refund guarantee after the trial lesson. However, since the first lesson started 10 days later, and we wanted to see how it would go, we waited before requesting a refund. When I finally submitted my refund request, I was told the refund period had expired and that the 30 days counted from the first trial lesson, not the paid classes.

I contacted the Kodland support team via WhatsApp, sent screenshots as requested, but they rejected my refund because my message didn’t explicitly say “I’m requesting a refund,” even though I had clearly stated my issue.

So far, we have completed 4 trial lessons and 2 paid lessons, all conducted online through Kodland’s Zoom platform. Throughout the process, we expected a customer-oriented approach, but instead, we were only offered to switch schedules or reduce our balance from 29 lessons to 10 if we chose private tutoring—an unreasonable solution.

I am requesting a full refund of about $490 and for Kodland to address the inconsistencies and poor communication that caused this issue. The handling of this process has been extremely disappointing and misleading.