On February 22, 2025, I purchased a 64-lesson online math course from Kodland, paying approximately $1,400 by credit card. However, while the program was still ongoing, we were informed during the 28th lesson that the course had ended and that we had “graduated.”
During the course, our instructor was changed, and when we reached out to the previous instructor regarding this issue, we were told to contact Kodland directly. We explained the situation to the new instructor and repeatedly tried to reach Kodland’s customer service, but no one responded.
After sending dozens of emails, we managed to prove that we had only completed 28 out of 64 lessons, and Kodland corrected our account — but then the total number of lessons was suddenly reduced to 32, with the remaining ones deleted from the system. Despite paying for 64 full lessons, we are still being denied access to the remaining sessions, and no one from Kodland has followed up on our complaint.
We even held a recorded video call with the instructor to document the situation and stated that we would pursue our legal rights if this issue isn’t resolved.
I am requesting that the remaining lessons be reinstated immediately, or if that’s not possible, that a full or partial refund be issued for the undelivered lessons. Above all, I expect an urgent and serious response from Kodland’s support team regarding this matter.
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