I purchased the KitchenAid Filter Coffee Maker 5KCM1209 in June for ₺6,000, trusting the brand’s reputation. However, it started leaking excessively when removing the glass carafe, with enough water to fill half a tea glass dripping out. I sent the machine to their Ankara service center after being instructed by KitchenAid’s Istanbul team. Despite providing a video of the issue, I was told, "This is the machine’s standard behavior," and no solution was offered.
To make matters worse, the button broke during the service process, further damaging the product. I requested a refund for what is clearly a defective machine, but KitchenAid refused. I’ve already filed a complaint with the Consumer Arbitration Court and plan to share my experience on LinkedIn to warn others about this machine, which now sells for ₺8,000–₺10,000. I expect a refund immediately.
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...
I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at...
I am a user of WMF brand hand blender set and filter coffee machine. After the warranty period ended, both of my products malfunctioned at different times. I took the WMF hand blender set for repair, it was supposed to be repaired for a fee, but it didn't come with a motor. The almost new, immaculat...
I bought a Braun Cafe House drip coffee maker from BİM. After only brewing two cups of coffee, the bottom valve couldn't keep up and the water ended up overflowing onto the drainage holes. This resulted in coffee spilling all over the glass pot and the countertop. I sent the machine to Zengin Techni...
Comments