I am a user of WMF brand hand blender set and filter coffee machine. After the warranty period ended, both of my products malfunctioned at different times. I took the WMF hand blender set for repair, it was supposed to be repaired for a fee, but it didn't come with a motor. The almost new, immaculate blender turned into garbage. The same product is still for sale on their website. Recently my WMF coffee machine started leaking water. I took it to the service and asked for it to be repaired for a fee since the warranty had expired. They told me that there was a resistance fault, that WMF products did not have spare parts, that it was not possible to repair it, and that I could shop from their website with a 25% discount. According to the Turkish Consumer Law, every product sold is required to supply parts for 10 years from the invoice date. It is obvious what position you are putting the consumer in with your policy of selling new products by not bringing parts. 25% discount: Brand's products are sold in the market much below their prices. Even if the recommended discount rate is applied, the price is much higher than the market. The "we always win" policy tarnishes the name of a global brand. WMF is a global brand. The Turkish distributor is damaging the brand. I will forward this complaint to WMF Germany.
I purchased the KitchenAid Filter Coffee Maker 5KCM1209 in June for ₺6,000, trusting the brand’s reputation. However, it started leaking excessively when removing the glass carafe, with enough water to fill half a tea glass dripping out. I sent the machine to their Ankara service center after being ...
I purchased my WMF kettle about five years ago, and recently it developed a malfunction. When I took it to the service center, I was told that the thermostat was faulty, but the part is no longer produced and therefore cannot be replaced. However, the fact that the same model is still being sold whi...
I have experienced a serious issue with my WMF toaster, where flames erupted from the back connections of the plate. When I brought the product in for service, I was informed that it was purchased three years ago and that the warranty is only two years. Therefore, they could not replace it with a ne...
I purchased a WMF Hand Blender Set on 23.06.2023, and it broke down. The Tefal service center said, "We will find this part," and kept me waiting for about 1.5 months (I believe in their good intentions). When no result was achieved, they officially recorded my complaint on 06.03.2024. So, I have be...
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...
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