I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at the call center insisted that they would only repair the machine if I requested it. Despite the fact that I was the device's owner, they ignored my preference. They even claimed that the machine that was leaking water had no problem, despite the fact that it clearly did. It's confusing to me how they could determine this without even leaving the device in the service center for a day. It appears that they purposefully presented it as working properly in order to avoid providing a faulty report. I demand that my product be replaced with a new, undamaged unit.
I got this Philips XC8049/01 Vertical Cordless Vacuum Cleaner, but turns out it had a major issue - the exact same one I faced. So, when I opened the box, saw that the push latch on the long metal tube that connects to the machine was busted. They totally sent a messed up product. Called, Vatan Bilg...
Ever since I made the purchase, this product has been consistently leaking water, despite being serviced twice. During the initial visit, the part was found to be of poor quality and had become detached. They resolved the issue, but despite providing video evidence of the water leakage problem when ...
On October 1, 2020, I bought a Philips EP2231/40 fully automatic coffee machine for 2980 TL to use at home. We drink coffee an average of 8-10 times a day. From time to time, the product also went to the service due to malfunction. The warranty expired and I took it to the service center because it ...
Customer service for Philips home appliances is a nightmare. It's a dreadful system. I will never buy or recommend Philips products again. I only bought a 5400 series fully automatic coffee machine two weeks ago, and it's already leaking. I need to report this problem, but there is no central suppor...
I purchased a Philips 7000 Series upright vacuum cleaner from Vatan Bilgisayar, and after a short period of use the motor protection cover started to melt. Due to this melting, the device takes in air from that area and the vacuum cleaner no longer provides proper suction. I took the product to Vata...
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