I Want a Refund for an Unauthorized Keto-GO Membership Charge
On 04/13/2026, I clicked on a Keto-GO App advertisement that I saw on Instagram. Through the page I was redirected to, a... 3-month subscription was processed using my İş Bankası card that was already saved on my phone, without my full knowledge or clear approval. According to my bank records, approxim
Hello Özge, Thank you for sharing your concerns. We understand how concerning it can be to see a subscription charge when you did not feel the purchase terms were clear. We’d like to clarify that a subscription payment can only be processed after a plan is selected and the purchase is confirmed using the provided payment method. Pricing and subscription conditions are displayed during the registration process before confirmation. We’re sorry that the presentation did not feel clear in your experience. Regarding support, we do provide direct customer assistance, and we’d like to make sure your cancellation and refund concerns are properly reviewed. Our Customer Experience team has now contacted you directly. Please check your email (including your spam folder) for our message. The team will review your account and the transaction details with you directly. - KetoGo Team
