I previously reported a malfunction for my Karaca rechargeable vacuum cleaner, and your company provided me with a shipping code. However, I was not clearly or promptly informed that the code would only be valid for a short period, so it expired. The product was used for about a month after purchase and has been hanging on the wall unused for almost six to seven months. Despite being defective, the service process did not proceed properly. When the shipping code was issued, messages such as “Under review” appeared, and later, shipping was expected without any notification. It was assumed that the customer should constantly monitor the process, which is impractical and causes inconvenience. Throughout the entire process, I was not given clear information or proper guidance to resolve the issue. The product is still defective and unusable. Due to these issues, I request that the service process be restarted, the shipping code renewed, my inconvenience resolved, and, if necessary, the product replaced with a new one.
I purchased a Karaca upright vacuum cleaner but didn’t test it within the 14-day return period since it was for my summer home. When I finally used it, I noticed severe performance issues. The suction power in eco mode was nearly non-existent, and in strong mode, the battery lasted only 15 minutes. ...
We purchased a robot vacuum from Karaca, but it stopped working correctly after a short time. We sent it in, and they replaced it with a new one. However, the same problem has happened again! The vacuum does not clean carpets properly—when we first received it, it barely picked up dirt, but now it ...
The hose of the vacuum cleaner I bought about 6 years ago from Karaca Küçükyalı Hilltown store broke, and since the labels on the vacuum are torn, I don’t know the model. I want to purchase the hose as a paid spare part, but I cannot obtain it because I don’t know the model code. I have not been abl...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
I purchased the Karcher SC3 Easy Fix Plus steam cleaner via Trendyol, and it broke down after just two uses. I immediately contacted Karcher customer service, was given a shipping code, and sent the product to the authorized service center. It has now been two full months, and I haven’t received any...
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