As an iPhone 14 Pro Max user, I’m extremely disappointed. My phone has a serious audio issue—during calls, the other person can’t hear me, and videos have distorted sound. I never dropped or damaged the phone, yet this issue suddenly appeared.
I took my device to Apple Akasya’s service center, where they briefly checked and cleaned it. Then, without clear justification, they sent it for further repair. Later, I received an email stating that my microphone was missing and that it wasn’t covered by warranty, AppleCare, or consumer protection laws. They demanded ₺31,000 for the repair—outrageous for a microphone!
The explanation was vague, and the photos they shared didn’t clarify anything. This feels like a tactic to charge customers unnecessary fees. My device is still under warranty, and I refuse to pay such an absurd amount for an issue I didn’t cause.
Dear Apple, For the past 3-4 months, my iPhone 14 has had serious call quality issues—my voice sounds muffled, and when using speaker mode, the other person can barely hear me. I ignored it at first, but after every software update, the problems worsened. Now, my phone also has: Slower camera perf...
On November 13, 2023, I purchased an iPhone 15 Pro Max from MediaMarkt. When the camera malfunctioned, I sent it to Gürgençler for warranty service. Today, I received a response stating: "Dear Ali Poyraz Cay, your device is not covered under warranty and is eligible for paid service." I completely...
I am deeply frustrated with the unresolved issues with my iPhone 13 (Serial: MM4W5NH4Q3) after taking it to the Akasya Apple Store for a speaker problem. I was informed that a hardware replacement for the speaker was necessary, and my phone was kept at the Viaport Apple Store for four days. When I p...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
On January 26, 2025, I purchased an iPhone 13 from the Apple sales area inside Meydan AVM. I experienced issues during FaceTime video calls, such as image distortion and the other party not being able to hear me. A week later, I went to the Apple authorized service center in Akasya AVM. They tested ...
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