My Infinix phone won’t turn on after shutdown, how can I restart it?

If your Infinix phone won’t turn on after shutdown, here’s how to restart it;

Charge it first;

• Plug into original charger
• Try a different cable/adapter
• Leave it charging for at least 30 minutes
• Check for charging icon or LED

Force restart;

• Hold Power button for 15–20 seconds
• If no response, hold:
– Power + Volume Up (10–15 seconds)

Try a different power source;

• Use another wall socket
• Avoid power strips
• Try charging from a laptop USB port

Check for battery drain;

• If battery was 0%, it may take time to show charging
• Leave plugged in and try powering on again

Boot into recovery mode;

• Power off (if possible)
• Hold Power + Volume Up
• If menu appears, select “Reboot system”

Check for physical issues;

• Inspect charging port for dust
• Ensure phone wasn’t exposed to water

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.