Infinix Hot 30i Had Chronic Touchscreen Problems From Day One
On May 14, 2024, I purchased an Infinix Hot 30i from MediaMarkt for $195. From the very first day, the phone suffered from severe touchscreen freezing issues that made it nearly unusable. The lag was so bad that I could not even play games on the device.
Because of this ongoing problem, I sent the phone to the KVK Authorized Service Center multiple times. During the repair process, the service center performed a software update, replaced the display, returned the phone claiming that no problem was found, replaced the motherboard, and carried out several other repairs. Despite all of these attempts, the touchscreen issue was never resolved, and the device continued to suffer from the same chronic defect.
After the motherboard replacement, KVK failed to update my invoice with the new IMEI number, which prevented me from moving forward with my consumer protection claim. I even had to travel to another city just to obtain the required documentation. Because the phone spent so much time in service and could no longer be trusted for daily use, I was forced to purchase another phone, causing me significant financial loss and inconvenience.
On May 5, 2025, I sent the phone in for service once again, only to have it returned with a defective speaker. On another occasion, it came back with a bent frame. Not only was the original touchscreen problem never fixed, but the phone was repeatedly returned with new defects after each repair.
Now, despite my extensive repair history, the companies are attempting to deny responsibility by pointing to a minor crack that occurred much later in the process. However, the phone had already been sent in for the exact same touchscreen defect numerous times over several months before any crack existed. I have the original purchase invoice, multiple service reports, and other documents that fully support my case.
I request that Infinix Turkey, MediaMarkt, and KVK Authorized Service Center acknowledge this well-documented, long-term warranty issue and either replace the device with a new one or refund the full $195 purchase price. I also request appropriate compensation for the time, expenses, and inconvenience I have experienced throughout this prolonged process.