On October 19, 2023, I paid 849 TL including shipping for 5 'Justina Ekru Chair Cushions' from the IKEA app. Despite the prompt confirmation, the delivery by 'Hepsijet' was a disaster. The package was mysteriously held for days at the shipping facility with no communication. It was returned a week later due to damage caused by inadequate packaging. The evaluation and return procedures dragged on after initiating a replacement request with IKEA. No product or refund amount had been received as of November 20, 2023. IKEA did not contact me for a month and made no apologies for the inconvenience. Frustrated, I purchased the cushions myself on November 18, 2023, from IKEA's Bornova store and canceled the order. Despite my cancellation, the items were shipped, which left me very upset. I demand an explanation for this unethical behavior. I will not shop at IKEA again, and I will share my experience on social media to warn others.
I ordered furniture from IKEA's website, and delivery was scheduled for February 15, 2023. The cargo employee, on the other hand, claimed that they couldn't find us despite the fact that we were at home and both of our phones were turned on. When we contacted IKEA customer service, they set up a rec...
The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet a...
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
I bought 2 Samla Kurus from IKEA's online store for 680 TL, including delivery, on April 15, 2023. The product description said the boxes came with coverings. A week later, IKEA called to cancel the sale owing to product shortages. I bought the things without knowing they were out of stock. I sent t...
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