I ordered furniture from IKEA's website, and delivery was scheduled for February 15, 2023. The cargo employee, on the other hand, claimed that they couldn't find us despite the fact that we were at home and both of our phones were turned on. When we contacted IKEA customer service, they set up a record and promised to get back to us. When we called back, they were unhelpful, and Ms. Gizem said they didn't know where the cargo was. The situation deteriorated when the lady at the Arvato headquarters informed us that they were merely a warehouse and that IKEA had misled us. We spent 6,000 TL on this furniture, and no one knows where it is. Mr. Furkan refused to give us the phone numbers of the relevant IKEA authorities and authorities we requested, despite the fact that we were guaranteed to be informed and called half an hour before delivery. We call for immediate action and a resolution to this problem. If it is not resolved soon, we will file a lawsuit and seek assistance from the Consumer Rights Court.
On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...
IKEA told me that the furniture I had ordered would be delivered on the 22nd, but that never happened. I waited for them all day and tried to get in touch with them, but I couldn't find them anywhere. Their website said that something was delivered at 23:24, but I didn't get anything at that time. W...
I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oak frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement. I am also filing a complaint against the delivery company,...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
On October 19, 2023, I paid 849 TL including shipping for 5 'Justina Ekru Chair Cushions' from the IKEA app. Despite the prompt confirmation, the delivery by 'Hepsijet' was a disaster. The package was mysteriously held for days at the shipping facility with no communication. It was returned a week l...
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