IKEA has not yet assembled the item we purchased

We are unable to obtain service from IKEA assembly. There is no notification. The information that the project file should be submitted to the assembly team was not provided to us on the assembly day, either in the information message received or in the IKEA store. On the day of the assembly, the team left the house without warning, claiming that there was no project file, and they called the center to say they would be there right away. Although there was a project file in the house, it was expected that they would return in a few minutes, but then it was noticed that the vehicle in front of the house had vanished. Despite the fact that the project file was discovered, IKEA was left in the dark. However, on their way out the door, they made a phone call and stated that they would be at the center right away. We personally went to the store for another assembly date. For the assembly date, we went to the store ourselves. We went to the store to set up the installation date. A week later, we were given another assembly date. We called the assembly service to find out about the assembly day, but we were told that we were not part of the program. Despite the fact that we scheduled an assembly with the store, they did not show up. Many furniture pieces have been packed and waiting for assembly in a room for weeks. I have issues with every department at IKEA, from customer service to assembly services. They ate us twice during the week. We are the victims. We will receive a refund for the IKEA installation fee and have it installed by another master. Getting service from IKEA has been excruciatingly painful for us.