I bought a bathroom mirror from IKEA on March 15 and scheduled an assembly team to install it. The team, however, refused to proceed with the installation because a mirror that had previously been mounted on the wall had not been removed prior to their arrival. They acted aggressively and left without finishing the job. I've been waiting for the installation to be finished since then, but the customer service team has been unhelpful, repeatedly scheduling new assembly dates every five days while failing to deliver on their promises. I am deeply disappointed in my decision to buy from IKEA and frustrated by their lack of accountability. Today is the fifth day since the initial assembly date, and I have yet to receive a resolution. I was unhappy and disappointed with the level of service provided by IKEA as a result of my experience.
We are unable to obtain service from IKEA assembly. There is no notification. The information that the project file should be submitted to the assembly team was not provided to us on the assembly day, either in the information message received or in the IKEA store. On the day of the assembly, the te...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
We were hoping for a trouble-free delivery and installation process when we ordered a closet and a bed from IKEA. They are known for being practical and quick right. However, I was met with nothing but rudeness throughout the entire encounter. The assembly was supposed to take place on June 5 but w...
IKEA canceled the project they provided on the day of installation, stating it was not feasible. I am the one suffering from this situation, yet no one has apologized. I had to go to them to redraw the project, and they are still causing issues. The installation manager, Mr. C**** from Kartal IKEA, ...
The Lettan bathroom mirror I bought from IKEA 1.5 years ago was recalled by IKEA due to unsafe fittings and I was told to disassemble the giant mirror with dimensions of 1.00*85 cm and bring it to the store. When I said that the mirror was installed by the masters and that it was not possible for me...
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