On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received no help or resolution to my problem. They keep telling me to wait, but no follow-up or refund processing has occurred. I'm quite fed up with this situation because it has dragged on for far too long without any concrete action from IKEA. As a customer, I expect prompt and courteous service, particularly when it comes to refunds. This encounter left me feeling unheard and unsatisfied. I respectfully request that IKEA address this matter as soon as possible and process the refund for the assembly service as per my cancellation request. I'm hoping for a quick resolution to this problem.
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
I ordered a table and chair set from IKEA's online store on August 8, 2023. The products were delivered on August 16th, but two pieces were missing, much to my dismay: a portion of the table and one chair. The missing chair eventually arrived, but it was not only broken but also missing several piec...
On August 13, 2024, I made an online purchase from the IKEA website, which included an assembly service. After waiting for four days, I received notification that the assembly would take an additional nine days, which was much longer than I had anticipated. When I reached out to customer service to ...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
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