Huawei MatePad 11.5 Won’t Open Telegram or Google Apps

On September 12, I purchased a Huawei MatePad 11.5 tablet and a stylus from the MediaMarkt store at Van AVM. When I started using the product, I discovered that the Telegram app and some Google apps would not open at all. Because essential applications do not work on a brand-new tablet, I am unable to use the device for its intended purpose.

When I contacted the MediaMarkt store about the issue, they told me that they could not accept a return. Huawei, on the other hand, told me to send the product to them using a service code, but said they could not guarantee any particular outcome and would only inspect the device. Since neither the store nor the brand has provided clear support or a concrete solution, I continue to experience inconvenience.

I purchased the tablet together with the stylus for a total of $420, paid in installments by credit card. Because I have experienced these application problems from the very first day of use, I request that the current product be replaced with a Samsung Galaxy Tab S10 Lite. I want the product to be replaced with a model that works properly and supports essential applications, and I request that my inconvenience be resolved.