Huawei Watch D2 Causes Allergic Reaction and Return Dispute

I am having a serious issue with Huawei regarding a Huawei Watch D2 that I purchased on March 1, 2026. Two or three days after purchasing the watch, it caused an allergic reaction on my wrist. I contacted Huawei customer service and explained that the watch was causing an allergic reaction and that I wanted to return it. I was told that I had a 14-day legal return period and that, since I had purchased the product from an Evkur store, I could return it there. Before the 14-day period expired, I took the watch to the Evkur store, but I was told that the return had to be processed by the service. The product was then returned to me because there was no medical report proving the health issue. Despite asking Huawei customer service about this, I had never been informed that such a report was required. I subsequently filed a complaint with the Consumer Arbitration Committee, but five months later my application was rejected because of the incorrect information I had previously received from Huawei customer service, as I was then told that the applicable period was seven days, not 14 days. I contacted Huawei again and was told that I needed a report from a dermatology specialist. I wore the watch again and experienced another allergic reaction. There was a 16-day waiting period for an appointment at Giresun State Hospital, so I took time off work and made an appointment with specialist dermatologist Dr. Emrullah Tomrukçu at Private Giresun Ada Hospital. The doctor explained that the chemicals in the watch strap can cause different reactions in some people's bodies and issued a medical report documenting the allergic reaction. I contacted Huawei again and sent them a copy of the report, but this time I was told that reports from private hospitals were not accepted and that the report had to be issued by a state hospital. I contacted the Consumer Arbitration Committee for information and was told that, under Law No. 6502 on Consumer Protection, there is no legal distinction between a specialist doctor's report issued by a private hospital and one issued by a state hospital. A report signed and stamped by a specialist dermatologist documenting that the materials in the part of the watch that comes into contact with my skin, such as nickel or leather dye, caused an allergic reaction is strong medical evidence that the product may be defective and unsuitable for its intended use. Despite this, Huawei continues to refuse to accept my report. I am not even demanding a refund. I offered a reasonable solution: I asked Huawei to provide me with a voucher for the value of this product so that I could purchase another product from its website. I have not asked for reimbursement of my hospital expenses or the 25,000 TL I would have to pay to Evkur. I am simply asking Huawei to resolve the grievance and compensate me fairly for the inconvenience and health problem caused by this product.