We appreciate your response on March 26, 2024. However, you continue to provide incorrect answers because you fail to perceive and address the issue accurately. My complaint does not concern your branch representatives making mistakes. Rather, it pertains to your branch officials who refuse to provide assistance and resist offering information and explanations. They fail to deliver satisfactory service and do not take customer concerns seriously. This is the crux of the conflict. I have not accused the customer representatives of fault, nor have I made such an argument. Your branch officials persist in adopting an unhelpful attitude toward customers, which is your bank's problem, not mine. Under the guidance of a common principle and vision from your overseas group, you initiated restrictions on customer accounts in Turkey and on the ADK channels of your customers, which contradicts banking legislation in Turkey. On March 22, 2022, you unilaterally began mentioning termination. Let me reiterate: I did not terminate the contract with you, and the accounts will not be closed. I did not visit the branch to close an account; rather, I was unable to access the balance at the branch, and your branch officials refused to assist. Continuing to take actions against legislation does not befit you. You should not be allowed to conduct transactions contrary to banking legislation in Turkey.
Hello TEB, As of 14/11/2024 and 26/11/2024, the account blockage is still ongoing. I reached you through every channel, I met with the Bağcılar Güneşli Çarşı branch manager on 25/11/2024, and an e-mail was sent from the branch to the center many times, but it is still not open. Although I have made ...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
Dear Sir/Madam, I submitted the following request to customer service: ''On February 27, 2024, we had a flight from Istanbul to Adnan Menderes with the code V27PVA for two people. Due to reasons caused by the travel company, we could not board our flight, and our tickets were forfeited. We purchase...
On March 28, 2024, I had a total of ₺35,250 in cash with me. I attempted to deposit some of the money into an ATM, but the machine malfunctioned and jammed my money. I immediately contacted the bank's customer service, informing them of the exact amount (₺35,250) I had inserted. They created a case ...
On October 7, 2024, I accidentally transferred ₺ to a $ account at Akbank from my bank. Unfortunately, the funds have not been delivered to the intended recipient and have been stuck in Akbank’s account for more than a month now. I have exhausted all avenues to resolve this issue, reaching out to cu...
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