HSBC Doesn't Provide Good Services in Turkey

We appreciate your response on March 26, 2024. However, you continue to provide incorrect answers because you fail to perceive and address the issue accurately. My complaint does not concern your branch representatives making mistakes. Rather, it pertains to your branch officials who refuse to provide assistance and resist offering information and explanations. They fail to deliver satisfactory service and do not take customer concerns seriously. This is the crux of the conflict. I have not accused the customer representatives of fault, nor have I made such an argument. Your branch officials persist in adopting an unhelpful attitude toward customers, which is your bank's problem, not mine. Under the guidance of a common principle and vision from your overseas group, you initiated restrictions on customer accounts in Turkey and on the ADK channels of your customers, which contradicts banking legislation in Turkey. On March 22, 2022, you unilaterally began mentioning termination. Let me reiterate: I did not terminate the contract with you, and the accounts will not be closed. I did not visit the branch to close an account; rather, I was unable to access the balance at the branch, and your branch officials refused to assist. Continuing to take actions against legislation does not befit you. You should not be allowed to conduct transactions contrary to banking legislation in Turkey.