BetterMe Keeps Charging Me Without Active Subscription, Request Cancellation

I am writing to report recurring charges from the BetterMe app even though I am not subscribed and the app does not appear in my active Apple subscriptions. My Apple ID is registered in Chile. On 26/06/2026, a charge of 4.99 USD from BetterMe was made to my account, and I can see this payment in my bank statement, but when I check my Apple subscriptions there is no active BetterMe subscription associated with my account. I also tried to access the BetterMe support page, but I am unable to log in or contact support through their website. My name is Andrés Poirot and my email address is ap***@gmail.com. I request that any current or hidden subscription linked to my data be fully cancelled and that no further charges be made to my account under any circumstances. I also ask you to review this situation and confirm in writing that all future payments have been stopped so that this issue does not repeat.