On October 7, 2024, I accidentally transferred ₺ to a $ account at Akbank from my bank. Unfortunately, the funds have not been delivered to the intended recipient and have been stuck in Akbank’s account for more than a month now. I have exhausted all avenues to resolve this issue, reaching out to customer support repeatedly and providing a thorough explanation, yet Akbank has not refunded my money. This delay has been incredibly frustrating, and I feel overlooked and lacking support despite my ongoing attempts to resolve this issue. I anticipated a quick resolution, but now I find myself in uncertainty, not knowing when or if I will receive my refund. Akbank, I urge you to address this issue promptly and ensure my funds are returned.
On September 27, 2024, at around 5:00 PM, while depositing money at Akbank’s ATM number 00005098 on the main street, ₺2,400 of the amount I deposited got stuck in the machine. Despite immediately reporting this to Akbank’s customer service, they insisted that no such issue occurred. I requested for ...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On 05.10.2024, I attempted to deposit money into my Akbank account using the PTT Batman Merkez ATM. Although I placed an amount between ₺23,400 and ₺25,000 into the machine, a system error occurred after the ATM accepted the cash, the transaction was not completed, and the deposited amount was not r...
Without my knowledge or consent, a certain amount was taken out of my Akbank account on September 3, 2024, at approximately 15:47. I couldn't believe that Akbank had already moved money out of my account to other accounts without my knowledge or permission. I am demanding the quick restoration of th...
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