Realme Refuses To Supply A Replacement Back Cover As A Spare Part

I am using a Realme 11 Pro+ 5G RMX 3741. Since the warranty of my phone has expired and the back cover coating is worn out, I requested the supply of a replacement back cover as a spare part. I live in Izmir metropolitan area, where the authorized service that once existed has been closed for a long time and has not been reopened or reassigned. Despite this, I contacted the brand many times and clearly stated that my phone only needs a simple back cover replacement. I explained that the device contains many sensitive and personal data such as my digital wallets, stock market access information, bank accounts, family photos and important passwords, and therefore I absolutely do not want to ship the phone elsewhere and take the risk of this data being accessed by others. I repeatedly told the brand that I want to have the back cover replaced at a reliable GSM operator service close to my residence while I am physically present, and that I could even do it myself at home, as it is a simple part replacement. I also stated that I am ready to pay the cost of the back cover in advance and to send a notarized official letter declaring that I would not hold the brand responsible under any circumstances for any adverse situation they are concerned about. In addition, I explained that I need to perform instant transactions on my phone and that if I cannot use the device for 10–15 days during the service period, I may experience serious and very large financial losses. Despite all these explanations, I am constantly told that there is no spare part supply and that I must send the phone to an authorized service center in cities such as Istanbul, Ankara or Adana, where I will not be able to access my phone for at least 10–15 days, and they do not accept any responsibility for the possible financial loss that I may suffer. I purchased this phone with the assurance that there was service in the city where I live, but now there is no service and I cannot even obtain a simple back cover. For this reason, I request that a back cover compatible with my Realme 11 Pro+ 5G RMX 3741 model be supplied and sent to me in return for its price, so that I can have it installed at a reliable local service while I am present, or replace it myself if necessary. I do not want to take this matter to the consumer court. If the aim is to also charge an additional service fee through your much-praised service centers, I am ready to pay both the back cover price and this unjust service fee in advance before you send the part, provided that you supply and send the back cover to me. However, I would like to state clearly that after this experience I will never again purchase any product belonging to this brand.