I booked a room at Weignart Istanbul via Hotels.com for March 26–27, 2025. However, the training I was supposed to attend in Istanbul was moved online, so I needed to cancel my reservation. I called the hotel 9–10 times, but no one answered. Eventually, I reached them via WhatsApp, and they told me they couldn’t cancel it—only Hotels.com could handle that.
When I tried to cancel through Hotels.com, the site just redirected me to a virtual assistant that does absolutely nothing. There was no cancellation button, no support agent, no way to proceed. Now I’m stuck, charged for a stay I no longer need, and neither the hotel nor Hotels.com is taking responsibility.
I expect Hotels.com and Weignart Istanbul to own up to this failure and process my cancellation and refund (₺) immediately. Customers shouldn’t be left in limbo because of unresponsive systems and finger-pointing.
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...
On March 4, 2025, I attempted to book a hotel for July through Hotels.com. I entered my credit card details just to check the installment payment options, but instead of showing the options, Hotels.com immediately charged my card in full without any confirmation. Shocked by this, I instantly cancel...
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