I have a complaint against Hotels.com because they are not officially registered with the Ministry of Tourism. Here's the situation: a week before my vacation, I received an email stating that my reservation was canceled. Then, I started emailing them, as phone communication was impossible. They likely use translation tools and provide pre-set responses.
Initially, they claimed I had canceled my reservation. It took me about 4 hours to explain that I did not make such a request. Then they suggested I rebook the same place and they would cover the difference. Later, they limited this to $100. After a long struggle (4 hours), they agreed and convinced me to rebook the same room at the same hotel. They promised to cover the full price difference.
Gerçekten de fark ücretini yatırdılar. Ben otelden kuşkulandım ve iki gün boyunca otele hiçbir iletişim kanalı üzerinden ulaşamadım. Daha sonra bu sabah jandarmadan otelin (matiana otel) yaklaşık bir haftadır kapalı olduğunun teyidini aldım. Bu durumda rezervasyonu hemen iptal ettim. Daha sonra hotels.com ile yazışmaya başladım ve otelden onay almadan geri ödeme yapamayacaklarını söylediler.
E peki dedim kapalı otelden nasıl ve ne şekilde onay alacaksınız. Otelin kapalı olduğunu tekrar kapalı otele mi soracaksınız? Diye sordum. Bana otelden bir onay almadan geri ödeme yapmayacaklarını söyleyip durmaktalar. Otel kapanmış ve hotels.com da benim paramı geri ödemiyor. Yıllardır kullanırım ama bu tür durumlarda asıl yüzleri ortaya çıkıyor. Kendilerinden şikayetçiyim. İlk resimde ilk rezervasyon iptalinin ekran görüntüsünü attılar.
Bana ait hiçbir bilgi olmamasına rağmen bana mobil uygulamadan siz iptal ettiniz suçlamasında bulundular. Onlara iptal edilen saatte uygulamaya girmediğimi ve attığınız evrakta bana ait bir satır ve bilgi olmadığını belirttim. O arada beni ikinci rezervasyon için ikna ettiler. Bugün de rezervasyonu siz yaptınız, otel onay vermeden geri ödeme yapamayız diye cevap veriyorlar.
I'm complaining about hotels.com. My advice to everyone is to think twice about working with such companies. Because they are not officially registered with the Ministry of Tourism in certain countries. This doesn't matter. First and foremost, an e-mail arrives one week before the holiday. "Your res...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I booked a hotel through Hotels.com but quickly realized I had made a mistake and immediately canceled the reservation. Since the payment was still in authorization (provizyon) status on my card, I thought fixing this would be easy. But when I called both my bank and the hotel, they told me the refu...
Comments