Hotels.com Reservation Not Honored at Hotel - Demand for Refund
On July 18 at 21:45, I made a reservation through Hotels.com and went to the hotel at 23:00. I was told that my reservation was not found and that their check-in time is until 21:30. However, I made the reservation at 21:45, so the system should not have accepted it if they had such a policy.
The hotel did not accommodate me, and my money has not been refunded. I demand that my payment be returned to me. This is an unacceptable situation, and I expect a prompt resolution from Hotels.com for their failure to honor my reservation and the inconvenience caused.
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly request you to reach out to Customer Service via phone or chat. You can call us from Monday to Friday, between 09:00 and 18:00. Thank you for your patience and understanding. Best regards, Hotels.com
Refund my money.
