On July 18 at 21:45, I made a reservation through Hotels.com and went to the hotel at 23:00. I was told that my reservation was not found and that their check-in time is until 21:30. However, I made the reservation at 21:45, so the system should not have accepted it if they had such a policy.
The hotel did not accommodate me, and my money has not been refunded. I demand that my payment be returned to me. This is an unacceptable situation, and I expect a prompt resolution from Hotels.com for their failure to honor my reservation and the inconvenience caused.
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I made a reservation on Hotels.com, but I couldn't find anyone to help me cancel it. As a result, even though I did not check in, the hotel deducted the payment. I'm writing in the hopes of finding someone who can help me get my money back. I sincerely hope that a solution can be found as soon as po...
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