I booked and paid for a hotel reservation several months ago. Last week, the establishment contacted me, asking to cancel due to a system error, claiming I secured a reservation at an exceptionally low rate and couldn't stay at that price during the Eid holiday. When attempting to reach hotels.com customer service, I was redirected to a representative from Expedia, a UK-based company. For the past 8 days, I've been consistently contacted from the numbers (+44 707, +44 79995, and +44 79695) without any fruitful outcome after hours of phone conversations. I am repeatedly told to wait a few more days, and they will arrange another hotel for me. Recently, they found a hotel, assuring me no additional payment is required. However, due to a system glitch, they claim the payment needs to be made from my card, and they will refund it later. Skeptical of potential deception, I refused such an arrangement. They assured they would call me later and ended the conversation. I spoke with representatives from Expedia, including Mr. M**, Ms. H***, and Ms. H***, but despite three weeks remaining until my accommodation date, I haven't reached a resolution. The ticket number provided is 1149**614. I urgently request the resolution of my grievance and the provision of accommodation at the same location on the same date. Otherwise, I am determined to take this matter to the Consumer Court without hesitation. Your attention is appreciated.
I canceled my hotel reservation made through Hotels.com, and although they claim the refund has been processed, I still haven’t received any money. They provided me with a refund reference number, but when I contacted Baraka, the intermediary, they told me there is no record of any refund with that ...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I'm complaining about hotels.com. My advice to everyone is to think twice about working with such companies. Because they are not officially registered with the Ministry of Tourism in certain countries. This doesn't matter. First and foremost, an e-mail arrives one week before the holiday. "Your res...
I booked a hotel through Hotels.com using their mobile app, but the app automatically selected the wrong date during the reservation process. I noticed the mistake immediately and canceled the booking right away. I then made a new reservation with the correct date. However, Hotels.com still hasn’t r...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
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