On October 4, 2024, I purchased a Helly Hansen ski jacket from The Moose Bay website (Order No: tmb26407). After receiving the product, I noticed that the elastic band inside the hood, which should have been stitched into the lining, was broken. Apart from that, there were no other issues with the jacket.
For this reason, on August 26, I sent the product to customer service via Yurtiçi Kargo. However, after the item was received, I was not contacted for 20 business days. When I finally called customer service, I was informed that Helly Hansen had reviewed the case and decided not to approve the repair, stating that the product would be returned to me.
Despite being under warranty, the rejection and lack of any real solution have left me very disappointed.
I paid $144 for this product, and I request that it be repaired, replaced, or refunded. I kindly ask that my issue be resolved promptly in line with Helly Hansen’s customer satisfaction standards.
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