On 8 November 2025, I noticed that an amount of 1,180.55 TL, split into three instalments, had been charged to my Denizbank credit card by Axa Sigorta without my knowledge or consent. I have not submitted any insurance application related to this transaction, I have not given any approval, and I have not signed any policy. As soon as I realized this, I called Denizbank and filed a transaction dispute, and the bank gave me the contact number of Axa Sigorta. Afterwards, although I called Axa Sigorta many times, I could not reach any authorized person, and I was also unable to access any policy or contract information issued in my name through their digital channels. Due to this transaction carried out without my consent, I request that the total amount charged to my credit card, including all instalments, be cancelled and fully refunded to me. I also request a clear and written explanation of the basis on which this transaction was carried out and which so‑called policy it is allegedly linked to. In addition, I would like to state that I will submit the necessary complaints regarding this unauthorized transaction to the relevant official authorities and that I will pursue legal action and lodge a formal complaint against those responsible for this transaction.
Without my knowledge or consent, Axa charged ₺3,000 to my credit card for insurance that I did not request or want. Here's what happened: A Denizbank employee convinced me to apply for a credit card, saying that I could always choose not to use it. After the credit card was approved, I noticed tha...
On October 14, 2025, at 9:00 p.m., three consecutive unauthorized transactions — each for $1 (₺44 each) — were made from my Denizbank Troy credit card, which is linked to my Facebook account. These charges were made without my knowledge or consent. I have no active subscriptions or ad payments on my...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On November 17, 2025, an unauthorized charge of ₺12.99 was made from my credit card account without my knowledge or consent. In my account activity, the transaction appears as an Aspiegel purchase, but there are no additional details provided. My bank statement only says, “₺12.99 has been used from ...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
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