I purchased auto insurance from Anadolu Insurance. Initially, the charges showed pending on my credit card and the bank said the transaction went through, but the insurance website gave an error. I tried again and saw a second pending charge on my card, but got the same error.
After numerous emails and calls, they said a refund was issued, but I never received it. When I called about my vehicle insurance, they said one of the charges would be refunded while the other would be activated. It's been 2 days and still not resolved.
My auto insurance expired today and I'm at risk of getting penalized because of this situation. I'm facing hardship through no fault of my own. I request that Anadolu Insurance rectify this matter urgently by properly applying one of the charges and providing me valid vehicle coverage immediately.
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c...
Through Yapı Kredi Bostancı Branch under Allianz, we purchased a health insurance policy by paying around ₺20,000. However, instead of a private health insurance policy, a complementary health insurance policy was mistakenly issued. As a result, we cannot benefit from the coverage and are left in a ...
I took out home insurance from İş Bank on 30.04.2024, and they also issued me a life insurance policy (Policy Number: 6199138). Initially, I took out a loan with a 60-month maturity, which we later reduced to 24 months on 13.01.2025. As a result, this loan has been fully paid off. A total of 16,836...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
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