I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have contacted customer service multiple times, yet no solution has been provided, and I was told that all responsibility lies with the agency firm. I am awaiting a payment of ₺1,460,000. This is the first time I have encountered such an issue, and I request that my grievance be resolved promptly by processing the payment, speeding up the procedure, and providing an explanation and an apology for the delay. I expect an urgent response and resolution regarding this matter.
For the past 16 days, my claim file under my comprehensive insurance policy with Allianz has not been resolved. For my file numbered 2025 K 76191, both the damage assessment and payment processes have been deliberately delayed. During this time, an expert report was requested several times, and I su...
Under my comprehensive insurance policy with Anadolu Sigorta, my 2019 Volvo was repaired at 3e Oto Servis Hizmetleri. I have been waiting for about 10 days for the repair payments related to my claim files numbered 14661495200004 and 14661495200005. The delay in payment has caused me financial diffi...
Despite receiving repair approval from the insurance company Magdeburger Sigorta on February 14, 2025, my vehicle has still not been repaired or delivered. Toyota Efe Ankara Authorized Service has been unable to resolve the issue and cannot provide a satisfactory explanation. The customer service re...
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
In the traffic accident I was involved in on 17.05.2025, it was determined that the other party was 100% at fault. As a result, my vehicle was declared a total loss, and all required documents were fully submitted to Ray Insurance and our contracted partner Autogong. Although I was informed both ver...
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