Insurance Delay In Claim Payment For My SsangYong
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have contacted customer service multiple times, yet no solution has been provided, and I was told that all responsibility lies with the agency firm. I am awaiting a payment of ₺1,460,000. This is the first time I have encountered such an issue, and I request that my grievance be resolved promptly by processing the payment, speeding up the procedure, and providing an explanation and an apology for the delay. I expect an urgent response and resolution regarding this matter.
Requested document
Hello, we would like to inform you that you can track your request with the notification number 6470475 and that you will be contacted as soon as possible. We wish you a good day.
Regarding your application, you have been informed via SMS by our authorized personnel about your notification with the number 6470475. Best regards, Anadolu Sigorta Customer Communication Center
