LCW School Backpack Repair Delayed And Refund Issued Without Notice
On October 13, 2025, I sent my child’s school backpack—with a broken zipper—for repair as directed by the store. About two weeks later, when I went to the store to follow up, I was told the repair had been completed and that I would be called once the product arrived at the store. However, I never received any call or message. When I visited the store again, I was told this time that the refund had been approved. Throughout the entire process, none of these updates were communicated to me; I learned everything only by personally going to the store. I was offered a gift card worth ₺894, which I declined. I request that the same product be urgently sourced and delivered to me. The amount shown on the receipt is ₺894, while the current selling price of the product is ₺1,000. During the school term, I was told the issue would be resolved within two weeks, yet the process has been ongoing since October 13, 2025, and the backpack still has not been delivered. I kindly request that this communication failure and delay be resolved as soon as possible and that the same backpack be quickly supplied and handed over to me.
