I tried to bring back one of the bags I purchased 12 days ago, but they told me I can't return it. I didn't expect this from a big company. I went there myself, thinking they have a lot of different products and care about their customers. I should have checked online reviews before going. They put a "non-returnable" stamp on the receipt. I messed up by not asking or checking the receipt, but I've never seen a method like this in any store before. I will never shop there again. Oh, and they give you a check that you can use at any branch for 24 months. It sounds awesome, right? But you know what? If you lose the receipt or something happens, you'll lose your money. In today's world of technology, if you don't have physical cash, your money disappears. I'm going to complain to Consumer Rights. I don't have to buy from you, and I won't.
The pants I purchased ended up being faulty. After submitting them for inspection, there was a lack of communication regarding any updates for a period of two months. After I asked about the status, they acknowledged the problem but declined to give me a refund. After I asserted my legal entitlement...
Unfortunately, the hanger connection on the Nine West bag I bought online broke on the second day, rendering the bag useless to me. I called customer service to report the issue, and they instructed me to bring the device to a nearby store for inspection. They inspected it and told me there was no f...
I bought a t-shirt from their store on June 3rd, and the very next day, June 4th, I went back to return or exchange it. I wish I hadn't even bothered! They flat-out told me no exchanges and no returns were possible. Their excuse? "You've worn it before, and now you're bringing it back." This is comp...
The return process is too hard to understand and takes too much time, couldn't just print a return label and mail the item back… had to fill out a ticket and wait for a response, which never came earlier than 24 hours…for what seems like a simple return request, they are going through a long history...
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