In February 2024, I purchased a GAP bag and used it only 2-3 times. Within the first week, the handle of the bag broke. I sent the bag for inspection and requested an exchange or refund. When I went to the store today to inquire about the status of my request, I was shocked to learn that GAP had rejected it without any explanation. When the cashier brought my bag, I was even more surprised to see its condition. The bag I had returned clean was now dirty, wrinkled, and covered in dust. It looked as if it had been dragged through the mud and thrown around. I was completely stunned.
At first, I thought I was being pranked. I couldn't believe that GAP would return a damaged bag to a customer, especially after the handle had broken after only two uses. Not only did GAP refuse to honor my request, but they also made the bag unusable. This is the worst case of customer service I have ever experienced.
I have attached photos of the bag after it was returned from inspection. I took these photos at the store before accepting the bag, so there is no doubt that the damage was not caused by me. I have resubmitted the bag for inspection and am also filing a complaint with the Consumer Protection Agency. At this point, I am no longer interested in an exchange. I want a full refund.
It is unacceptable that a brand like GAP would not stand behind its products and care so little about customer satisfaction. I have nothing more to say.
I purchased a GAP sweatsuit on January 15th, 2024. After two washes, the sweatpants faded significantly, while the sweatshirt remained in perfect condition. I returned the item to the store on February 1st, 2024, and was told that it would be sent for inspection. I waited a full month for a response...
A bag that I bought from GAP a few months ago and used only a few times fell apart in August with cracks on both handles. The bag is small, so there’s no chance I could have put anything heavy inside. What could I have done to cause this? Besides, every other part of the bag still looks new. I took ...
I purchased two GAP bags in September, expecting them to last given the brand’s reputation. However, I was shocked when the zippers on both bags broke after just two months of use. For a brand known for quality, this level of poor durability is completely unacceptable. I trusted GAP for reliable pro...
I placed an order with GAP online on September 25, 2024, and later returned the items. However, the refund issued to me was incomplete. I contacted GAP customer service three times, and they claim that one of the items was missing from the return. They also mentioned that they sent me an email regar...
I returned an online order I placed with GAP on September 25, 2024, but the refund I received was short of the expected amount. I have contacted the company three times about this issue, and each time they insist that the product was returned incomplete and mention that they have sent me an email ab...
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