GAP Bag Handle Broke After 2 Uses - Return Request Denied
In February 2024, I purchased a GAP bag and used it only 2-3 times. Within the first week, the handle of the bag broke. I sent the bag for inspection and requested an exchange or refund. When I went to the store today to inquire about the status of my request, I was shocked to learn that GAP had rejected it without any explanation. When the cashier brought my bag, I was even more surprised to see its condition. The bag I had returned clean was now dirty, wrinkled, and covered in dust. It looked as if it had been dragged through the mud and thrown around. I was completely stunned.
At first, I thought I was being pranked. I couldn't believe that GAP would return a damaged bag to a customer, especially after the handle had broken after only two uses. Not only did GAP refuse to honor my request, but they also made the bag unusable. This is the worst case of customer service I have ever experienced.
I have attached photos of the bag after it was returned from inspection. I took these photos at the store before accepting the bag, so there is no doubt that the damage was not caused by me. I have resubmitted the bag for inspection and am also filing a complaint with the Consumer Protection Agency. At this point, I am no longer interested in an exchange. I want a full refund.
It is unacceptable that a brand like GAP would not stand behind its products and care so little about customer satisfaction. I have nothing more to say.
