On 17.12.2024, I ordered the "Grundig TM 7981 Delisia 1.7 l 1650 w" brand model Inox Tea Maker from Teknosa website. I have been using it since 19.12.2024. I have been using it for about 4 months. I have not experienced any technical problems with the product. However, as can be seen in the images, the product started to mold and its paint started to peel after a while. I delivered it to Salihli Authorized Service by hand on 09.04.2025 and conveyed my complaints. On 11.04.2025, the service called me and said that there was a usage error in the product and wrote a note on the box saying that no action was taken and returned the product to me. I verbally told them that this was a tea maker and that it was my duty to keep the lower part hot and the upper part ready with tea brewed. However, the service officials said that I had to constantly dry this product regularly or it might mold. I mean, this is the first time I've heard that it's normal for a device that boils water and keeps the water hot to get moldy and that it's a user error. I request Arçelik Grundig officials to provide a solution to this problem and to exchange or return my product.
The “Fakir Hausegerate - Inox - Chailuxe Tea Maker” I purchased from Teknosa on September 16, 2024, had its water boiling chamber rust after a short period of use. I sent it to the authorised service center through Teknosa, but they claimed the rust inside the kettle was due to user error. I then ca...
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
Since I purchased a Grundig product from Teknosa (on the advice of their staff), it has been plagued by a constant water pump error. When I first contacted them, they suggested sending me a link so that I could try a DIY fix. Unfortunately, the problem remained. The technical service scheduled an ap...
The Philips tea maker I bought at the Yalova Ozdilek Mall Teknosa store on 10/08/2023 broke down as soon as we got home and put the lid on. The next day, we went to Teknosa, explained the situation, and requested a refund or exchange, and they said they would send it for service. After 15 days, the ...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
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