Grundig Blamed Me for Mold in My TM 7981 Delisia Tea Maker After 4 Months
On 17.12.2024, I ordered the "Grundig TM 7981 Delisia 1.7 l 1650 w" brand model Inox Tea Maker from Teknosa website. I have been using it since 19.12.2024. I have been using it for about 4 months. I have not experienced any technical problems with the product. However, as can be seen in the images, the product started to mold and its paint started to peel after a while. I delivered it to Salihli Authorized Service by hand on 09.04.2025 and conveyed my complaints. On 11.04.2025, the service called me and said that there was a usage error in the product and wrote a note on the box saying that no action was taken and returned the product to me. I verbally told them that this was a tea maker and that it was my duty to keep the lower part hot and the upper part ready with tea brewed. However, the service officials said that I had to constantly dry this product regularly or it might mold. I mean, this is the first time I've heard that it's normal for a device that boils water and keeps the water hot to get moldy and that it's a user error. I request Arçelik Grundig officials to provide a solution to this problem and to exchange or return my product.
They called me the moment I wrote the complaint. Then they personally contacted the service that gave a negative response and solved my problem. Today, I gave the product to the service for repair. I will comment again once it is resolved without issues. Thank you.
Today I received the product and the issue has been completely resolved. I would like to thank the Arçelik headquarters for their continuous support during this process. They called every day and followed up on the process on my behalf. Thank you Grundig/Arçelik for standing behind your product.
