Since I purchased a Grundig product from Teknosa (on the advice of their staff), it has been plagued by a constant water pump error. When I first contacted them, they suggested sending me a link so that I could try a DIY fix. Unfortunately, the problem remained. The technical service scheduled an appointment about a week ago, but on the service day, they called in the evening at 16:30, citing that the technicians were unavailable, and they claimed that the water pump error was common. What is their solution? They advised me to buy a new water tank on my own dime. It's only been two months since I purchased the item. When I compared Grundig and Arçelik's actions toward customers, I questioned their commitment to their warranty. Why should I buy a replacement part after spending so much money in just two months? They pointed out that the warranty document states that it is not covered, and they advised me to carefully read it. I spent 10,000 TL, so I expect better service from your company. If this error is so common (as stated by the technical support), then fix it. Your call center and technical support, Grundig and Arçelik, are ineffective.
Grundig! My washing machine was not spinning during the warranty period, so I called service. The service arrived on time and on the scheduled day. They informed me that the pump had broken and that a replacement part was required, and they arrived the next day with a new pump. The service worker, o...
I bought the Arçelik M119H62F dryer 6 months ago and have only been using it for 2 months. About a month ago, it stopped working because it gave a “water tank full” warning, even though the water tank was empty and the lint container was clean. The service came and fixed the issue, but the same prob...
For about 10 years, I've relied on my Arçelik refrigerator until it malfunctioned four months ago. The technical service assured me that after replacing the compressor, I could use it for another decade, at most encountering a minor issue with the main board, which wouldn't cost much to fix. Trustin...
In May, I made an online purchase from Teknosa, and the product was delivered by courier from the Optimum AVM Eryaman store in Ankara. When I received the item, I noticed it was crooked. I thought it was the design at first, but later realized it wasn't. To make matters worse, the device overheats f...
Comments