Green Motion Overcharged for Cleaning Fees
On March 29, 2024, I rented a car from the Greenmotion Levent Kanyon branch. We returned the car to the same location on April 27, 2024. However, in the following days, we realized that our invoice wasn't issued, and the ₺2000 deposit charged from our credit card upon vehicle pickup wasn't refunded. When we contacted the branch, we were informed that the invoice would be issued, and the refund would be processed afterward. Upon issuance of the invoice, we discovered that an additional ₺1500 was added under the guise of detailed cleaning expenses. When we inquired about this, they claimed there were feathers on the seats. However, we have documentation showing that the seats were stained when we picked up the car. We kindly request appropriate action to be taken.
Dear a****, Thank you for choosing our brand and providing feedback on your experience. Our goal is to resolve the issue to your satisfaction as soon as possible. We will review the matter you have raised and get back to you shortly. We would like to remind you that you can also reach us for any requests, opinions, or complaints. Best regards, Green Motion Turkey Customer Relations
A call was made from the Levent branch regarding the issue, asking how they could assist me. I requested a refund of my deposit or the creation of an extra discount code for my next rental. They said that none of these were possible, so I informed them that I would go to the consumer arbitration board.
Dear a****, We would like to inform you that a written response has been provided to you following the review of the matter you communicated. We would like to remind you that you can also reach us regarding your requests, opinions, and complaints. Sincerely, Green Motion Turkey Customer Relations
Hello, it was mentioned that a written response was provided to me, but no written or verbal response was given, and no solution was provided.
